Trust

Trust & Privacy

This page is maintained by the CreatrFlow OS team to answer common security and privacy questions. It describes our current practices and is not an independent certification.

Account & data we store

You need an account to use the builder. We store your email, display name and sign-in records in our hosted database. Workflows you save, prompts you save to your library and the steps you tick off are stored there too, linked to your account and readable only by you.

Your builder answers and the latest generated workflow are also kept in your browser (local and session storage) so a refresh doesn't lose your work.

Processors we use

  • Hosting & database: Lovable Cloud.
  • Payments: Paddle, our merchant of record. We never see your card details.
  • AI chat assistant (optional): when you use the optional AI chat assistant, the conversation history from that chat is sent through the Lovable AI Gateway to an AI model provider. Builder answers and saved workflows are not automatically included, but anything you type or paste into the chat is included. Don't include personal or confidential information.
  • Email: account and notification emails are sent through our email provider.
  • Your own automation tools (optional): if you use "Submit to your tools," the platform, scheduled time, title, notes and your account ID are sent to the webhook address you provide.

Workflows, weekly plans, post ideas and prompt packs are generated using built-in rules in your browser or on our server. This generation process does not send your answers to an AI model provider.

Access controls

Saved data is protected with per-user access rules. Paid access is granted only after Paddle confirms a payment to our server — never just because a browser reached a success page. Traffic is served over HTTPS.

Cookies & analytics

We use only the storage needed to keep you signed in and run the builder. We do not set advertising cookies or use third-party analytics cookies.

Retention & deletion

You can delete saved workflows and prompts yourself at any time. To delete your whole account and its data, email support@creatrflowos.com. Payment records are kept as required by Paddle and tax law. See the Privacy Notice for details.

Support & security contact

Questions or a security issue? Email support@creatrflowos.com.

Shared responsibility: the Lovable platform provides hosting, transport security, and infrastructure controls. The practices above describe what the app owner controls and configures. This page is editable content maintained by the app owner.